Daybet365 Privacy Policy – Personal Data Protection for Malaysian Players

daybet365 takes our responsibility seriously towards the privacy of every user who trusts our platform. This Privacy Policy ("Policy") explains transparently and honestly how we handle your personal information from the moment you register until you close your daybet365 account.

This policy applies to all personal information collected through:

• Website daybet365.ws and all its subdomains.
• The daybet365 mobile app (where available).
• Email, WhatsApp and live chat communications with the daybet365 team.
• Interactions through any daybet365 customer service channel.

We conduct our operations in compliance with Personal Data Protection Act 2010 (PDPA) Malaysia — the federal legislation governing the processing of personal data in commercial transactions. As an organisation operating in Malaysia, daybet365 is fully bound by the obligations set out in PDPA 2010.

Daybet365 only collects information necessary for legitimate purposes related to the provision of our platform services. The following are the categories of information we collect:

A. Information You Provide Directly:

• Full name as per official identification document.
• National identity card number (MyKad) or passport — for KYC verification purposes only.
• Email address and Malaysian mobile number.
• Date of birth (for age verification — must be 18 or above).
• Current residential address in Malaysia.
• Payment method details (account holder name — not card numbers or full account numbers, which are securely handled by third-party payment processors).

B. Automatically Collected Information:

• IP address and estimated geographic location.
• Device type, operating system, and web browser used.
• Activity logs within the platform, including login times, games played, and bets placed.
• Cookie data and similar tracking technologies (see Section 6).
• Transaction history for deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX.

Daybet365 uses the personal information collected solely for legitimate purposes and only to the extent necessary. The following are the primary purposes for which your data is used:

• Account management: Creating, verifying, and maintaining your daybet365 account.
• Transaction processing: Processing deposits via Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, FPX Maybank2u/CIMB Clicks, and withdrawals in Malaysian Ringgit (MYR).
• Legal compliance: To fulfil KYC (Know Your Customer) and AML (Anti-Money Laundering) obligations as required under Malaysian law.
• Customer support: Responding to enquiries, resolving complaints, and providing 24/7 technical support.
• Platform security: Detecting and preventing fraud, multi-account abuse, and suspicious activity.
• Personalize your experience: Tailoring content, promotional offers and the platform interface to your preferences.
• Marketing communications: Sending information about promotions, the latest bonuses, and daybet365 service updates — only if you have given your consent.
• Platform improvements: Analysing usage patterns to improve the quality and performance of daybet365's services.

Daybet365 does not sell your personal data. However, under the following limited circumstances, we may need to share your information with selected third parties:

• Payment processors: Service providers such as Touch 'n Go, GrabPay, DuitNow, and FPX payment processors required to complete your financial transactions.
• Game providers: Casino and sports gaming software companies that supply games on the daybet365 platform — only the minimum data required for game functionality is shared.
• IT service providers: Hosting, cybersecurity and analytics companies that support daybet365's platform operations — bound by strict confidentiality agreements.
• Malaysian authorities: When required by law, court order, or directive from a competent authority in Malaysia in the course of a criminal investigation or legal compliance.

Daybet365 invests seriously in security infrastructure to ensure your personal data remains protected at all times. The technical and organisational measures we employ include:

• Data encryption in transit: TLS 1.3 / 256-bit SSL protocol securing all communication between your browser and daybet365 servers.
• Encryption of stored data: Sensitive data is stored in encrypted format on protected servers.
• Two-factor authentication (2FA): Available and strongly recommended for all daybet365 accounts.
• Role-based access control: Access to personal data is restricted to authorised daybet365 staff only, strictly on a need-to-know basis.
• Regular security audits: Vulnerability assessments and penetration testing are conducted regularly by both internal and external security teams.
• 24/7 Monitoring: An intrusion detection system (IDS) that continuously monitors for suspicious activity.

While we take all reasonable precautions, no system is entirely immune to breaches. In the event of a data breach affecting your personal information, daybet365 will notify you and the relevant authorities within the timeframe required by Malaysian law.

Daybet365 uses cookies and similar tracking technologies to enhance your experience on our platform. Below is a detailed explanation of the types of cookies we use:

In operating the daybet365 platform, some of your personal data may be processed or stored on servers located outside Malaysia. This includes servers operated by cloud service providers and international payment processors that we engage.

All such data transfers are carried out with adequate safeguards in place, including:

• A Data Processing Agreement (DPA) compliant with international standards.
• Internationally recognised standard contractual clauses.
• A thorough security assessment before any transfer is permitted.

Daybet365 ensures that any transfer of data outside Malaysia takes place only to jurisdictions that provide a level of data protection equivalent to or higher than that required under Malaysia's PDPA 2010.

As a daybet365 user protected under Malaysia's PDPA 2010, you have the following rights regarding your personal data:

Daybet365 does not accept registrations from anyone under the age of 18 years. Our platform is intended exclusively for adults residing in Malaysia. We take active steps to verify age during the registration process.

If we confirm that a person under the age of 18 has successfully registered a daybet365 account, we will immediately:

• Suspending and closing the account in question.
• Deletion of all related personal data.
• Returning any outstanding deposits (once the investigation is complete).

Daybet365 retains your personal data only for as long as necessary for the purposes stated in this Policy, or as required by Malaysian law. The following are general data retention guidelines:

• Active account data: Retained for as long as your daybet365 account remains active.
• Financial transaction data: Retained for a minimum of 7 years after the transaction date, in accordance with Malaysia's tax and AML legal requirements.
• KYC records: Retained for a minimum of 5 years after the business relationship has ended.
• Customer support communication logs: Retained for 2 years for complaint resolution purposes.
• Marketing data: Deleted within 90 days after you withdraw your consent.

Once the applicable retention period has expired, your data will be securely deleted or anonymised so that it can no longer be identified as your personal data.

Daybet365 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technologies used, or legal requirements. Whenever this Policy is updated, we will:

• Updating the "Last Updated" date at the top of this page.
• Sending notifications to all registered daybet365 users via email.
• Displaying a prominent notice on the daybet365.ws homepage for a minimum of 14 days.

For significant changes that affect your privacy rights, we may request your consent again before the changes take effect. Continued use of the daybet365 platform after the effective date constitutes acceptance of the updated policy.

If you have any questions, concerns, or complaints regarding how daybet365 handles your personal data, please contact our Data Protection Officer (DPO) through the following channels:

• DPO Email: privacy@daybet365.ws
• General Support Email: support@daybet365.ws
• Live Chat: Available 24/7 on the daybet365 platform

Daybet365 is committed to handling every privacy inquiry seriously and within a reasonable timeframe. We aim to provide an initial response within 3 business days and full resolution within 21 business days.

If you feel that daybet365 has not resolved your complaint to your satisfaction, you have the right to lodge a formal complaint with Department of Personal Data Protection (PDPD) Malaysia under the Ministry of Digital.